Opening a Case for Suppressed Emails

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RSR

• 2024年08月21日 20:23

I recently posted this question:

In a previous post about users not receiving confirmation emails from Box, I was prompted to "Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es)."

This hyperlink does not allow me to open a case. How do I open a case to check the affected email addresses? 

I got this response: 

• You can open a case with the support team here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us

  That link just takes me back to the post page. I am unable to open a case. Could a support member open a case for me? I have 4 emails that are unable to receive emails from the Box and cannot sign in. 

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  Rona

  • 2024年08月23日 20:03

  Hi there,

  Welcome to Box Community! 

  To help address the issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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