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  • Rona

    Hi JP, 

    Welcome to Box Community and glad to assist! 

    Only primary admins, not co-admins, can add managed domains. Managed domains consist of only second-level and top-level domains, also known as a root domains, and do not include hostnames or subdomains.

    Adding a managed domain consists of three separate tasks:

    1. Add the domain and get a unique code (also known as a hash).
    2. Create a new DNS record for the domain with the unique code.
    3. Validate the domain.

    For the complete instructions, please visit this article. 

    Thanks for posting! 

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