Client subscribed by mistake

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John Florian

• 2024年10月11日 15:30

Occasionally my clients are confused about getting file downloads and think they have to subscribe to Box. A recent client did subscribe and wants to cancel but is told he has to wait until next billing cycle. How can I get him refunded now. He's upset with my Box service and spreading the word about this.

 

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  Rona

  • 2024年10月11日 19:11

  Hi John, 

  Welcome to Box Community and glad to assist! 

  It's best if your client could contact our Cancellation team directly by emailing cancel@box.com or open a new ticket via Box Support. 

  Thanks for posting!

   

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