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Box for netsuite - subtab is not shown at NetSuite after configuration

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Eiko Tanaka (田中 英子)

I would like to configure Box for netsute , I used following documents

A. https://support.box.com/hc/en-us/articles/24742965886227-Installing-the-Box-for-Oracle-NetSuite-Bundle-v3

B. https://support.box.com/hc/en-us/articles/360044195553-Setting-up-and-Enabling-the-Box-for-Oracle-NetSuite-Integration

however I can not do procedure  "After Record Configuration: Enabling the Box for Oracle NetSuite Integration" for manual B since no box tab is appear at subtub at NetSuite , could you please help us 

Current set up is like this 

Netsuite configuration - BOX – Integration Config , subdomain/enterpriseID configured 

Netsute record type config customerization ＞Box Record type ＞Purchase Order　is selected and Record FIELD, permission is configured , clicked for  enabled checkbox

BOX , Netsuite application is approved 

However no BOX tab at Netsuite 

 

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  • Rona

    Hi Eiko, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Eiko Tanaka (田中 英子)

    Thank you for your help!

     

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