Cannot share outside of organization despite external collaboration being open

完了

フォローする

新規投稿

Jamie Thompson

• 2024年12月04日 21:12

I cannot figure why a folder's settings has the option to allow external collaboration greyed-out.

I've checked the following things:

1. External collaboration is allowed from admin panel
2. User does not have external collaboration restriction enabled
3. I believe the folder in question is a top-level folder so it isn't inheriting from a parent

Please help, thanks!

0

• 

  Rona

  • 2024年12月04日 22:39

  Hi Jamie,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

  0

  コメントアクション パーマリンク
• 

  Nate

  • 2024年12月06日 20:04

  If you right click the folder in the box.com interface, you will be able to see the "Settings" for that folder.  Inside folder settings is ANOTHER level of domain blocking for any folder that can be enabled/disabled.  Check that that is not currently set with the settings you want.

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。