Cancelling my Trial Account

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Stacy Dunn

• 2024年12月27日 05:01
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Hello,

 

I am trying to cancel my account before being charged and their option to cancel isn't anywhere. Can someone please help me? It's obviously hidden on purpose as an answer isn't even available here. I'm not impressed

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  Rona

  • 2024年12月27日 16:10

  Hi Stacy, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed.

  Thanks for posting!

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