Usage increased after moving files

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takahashi tatsuya

• 2025年01月09日 00:08

I moved a file and the usage increased. To confirm, I deleted all the files and the usage was shown as 700 MB even though there were 0 files. What is the cause and what can I do about it?

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  Rona

  • 2025年01月09日 16:36

  Hi Takahashi, 

  Welcome to Box Community and glad to assist! 

  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

   

  If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  To find out more, please visit the following articles, 

  • Storage Usage Or File Count In My Account Is Incorrect
  • User-level storage calculation update

  Thanks for posting!

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  takahashi tatsuya

  • 2025年01月09日 23:45

  Thank you for your quick response.
  I checked the usage a few days later and was able to confirm that it was a reasonable value.
  I'm grateful that my doubts have been resolved.

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