Discrepancy in the number of licenses

回答済み

フォローする

New post

氏原　淳

• 2025年01月22日 07:07

We registered with 5 licenses. However, there was an error in one of the user entries, so we deleted it and attempted to re-register. Unfortunately, the system displays "Managed users (5)" and "5 licenses in use out of 5," and we are unable to add a new user. Only 4 users are currently displayed. Could you please advise on how to resolve this issue?

0

• 

  Rona

  • 2025年01月23日 19:06

  Hi there, 

  Welcome to Box Community and glad to assist!

  To look into this issue, please reach out to our Billing team through billing@box.com or you can open a new ticket and contact Box Support. 

  Thanks for posting! 

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。