Need To Disable 2 - Factor Authentication on one of the users connected to my account

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Box User

• 2025年02月11日 18:44

We have been stuck in a loop for one of the user's on our account. It is our project management email. We have given the code and it still tells us over and over that the code was incorrect. We need to be able to access this account on multiple devices and have not been able to get in. 

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  Rona

  • 2025年02月12日 21:13

  Hi there, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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