Request to Change Two-Factor Authentication Device

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高良 樹里

• 2025年02月14日 04:58

I have set up two-factor authentication for logging in.
When changing my PC, I was unable to transfer the MFA settings from the old PC, so the authentication code is not being generated during login.
I would like to change the MFA device.

The account in question is as follows:
<personal information-redacted>

Thank you for your assistance.

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  Rona

  • 2025年02月17日 19:15

  Hi there, 

  Welcome to Box Community and glad to assist! 

  For us to assist with your MFA issue. Please submit a support ticket using the affected email address. 

  We'd love to further assist! 

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