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Mac user stuck on "Device Security Check

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KUMC Box
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Hi! My university is new to Box, so I'm reaching out to the the community. I have a Mac user who is stuck on the Device Security Check. They installed Box Drive and the Box Tools extension per the instructions that pop up in Safari when logging into Box Drive app. However, despite this, each time they login to Box Drive and/or try to login via Safari, it keeps giving them the "Device Security Check" page. They even tried accessing it through a private window (and ensured in Safari settings that the extension was enabled even in private windows) and still get the same thing. They've updated Safari and and their OS to the latest version (our device protection settings for Macs only require Monterrey or later). They've cleared their Safari cache and don't have any other extensions installed. I'm not sure what else to look at? Hopefully, this is something other folks have encountered and have suggestions for. 

Thanks!

Mary

 

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  • Rona

    Hi Mary, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from Box Support will be in touch.

    Thanks for posting!

     

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  • KUMC Box

    Thanks! When my post still hadn't shown up by the following day, I did go ahead and open up a ticket with Box Support. They're still in the process of resolving it, though, so if you or anyone else has any insights about things to try, please feel free to answer here and leave this as a resource for the next person who has the same question :)

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  • Box Admin Sync

    Did this ever get resolved?  I have a new user with a similar issue and I was doing a scan for answers and found this.

    Gabe
    Macalester College

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  • KUMC Box

    Nope, we're still working with support on the issue.

     

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