Reported storage size does not match the actual storage size

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  • Venkatesh-Prasad Ranganath

    Hey Emily,

    Thanks for the response.  I checked everything you mentioned and it does not address my situation.  I suspect it is a Box server-side issue.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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  • Venkatesh-Prasad Ranganath

    Hey Rona,

    Thanks for chiming in!

    In my case, there has been no change to folder structures over the last few weeks; this is true across all of the synced machines.  Also, I seldom use the "Trash" folder.  Furthermore, I see that other users are experiencing similar issues.  I am wondering if this issue is caused by a back-end issue.  Can you please check into it?

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  • Venkatesh-Prasad Ranganath

    Hey Rona!

    It has been over 24 hours and the situation remains the same.  Can you please help?

    Thanks in advance!

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  • Venkatesh-Prasad Ranganath

    Hey Team!

    It has over 72 hours and the storage is still being accounted incorrectly.  Can you please help me understand or fix this issue?

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  • Venkatesh-Prasad Ranganath

    Hey Team!

    It has been 5 days since Rona suggested that I wait and the Box online still reports the same number.  Can you please fix the issue?

    Thanks in advance!

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