Reported storage size does not match the actual storage size
回答済みHey Team,
While my local Box storage occupies <40GB, Box online reports >51GB with same number of files. Can you please help me understand or fix this issue?
P.S.: I am posting this issue for a second time because, after clicking Submit, I neither got an acknowledgement that my post was received nor was able to find my post on the support forum. Something to be consider.
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Hi there,
Welcome to Box Community and glad to assist!
Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.To find out more, please visit the following articles, -
Hey Rona,
Thanks for chiming in!
In my case, there has been no change to folder structures over the last few weeks; this is true across all of the synced machines. Also, I seldom use the "Trash" folder. Furthermore, I see that other users are experiencing similar issues. I am wondering if this issue is caused by a back-end issue. Can you please check into it?
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