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  • Rona

    Hi Mattia, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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  • Mattia Frigerio

    Tthanks Rona, but the problem has persisted for 3 days, well beyond the 24 hours you wrote.

    It's a problem for me, is there any solution?

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  • Mattia Frigerio

    7 days have passed... the problem remained

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  • Mattia Frigerio

    9 days have passed... the problem remaines

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  • Mattia Frigerio

    10 days have passed... the problem remaines

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  • Mattia Frigerio

    Support responds with an automatic message and leaves a user with a problem for days.

    No possibility to create support tickets.

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  • Mattia Frigerio

    11 days have passed... the problem remaines

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  • Mattia Frigerio

    The problem still remains. No solutions, nor help from anyone

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