Incorrect storage usage

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Wade Tan

• 2025年04月09日 07:52

My box has shown that i have used up all my storage,

but i have checked all the folder it only takes up 30% of the storage,

after deleting all the files in the trash folder it still remained full.

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  Rona

  • 2025年04月09日 22:09

  Hi Wade, 

  Welcome to Box Community and glad to assist! 

  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

   

  If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  To find out more, please visit the following articles, 

  • Storage Usage Or File Count In My Account Is Incorrect
  • User-level storage calculation update

  Thanks for posting!

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