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Incorrect storage usage (have checked local folders)

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Box User

Dear Box Support Team,

I am writing to report an issue with the storage space calculation in my Box account.

The online system shows that I am using 16.3GB of storage, but my local folders only occupy 12GB.

This discrepancy has persisted for over a week, and it does not seem to resolve itself within 24 hours as mentioned in other posts.

I would greatly appreciate your assistance in investigating and resolving this matter.

Thank you for your time and support.

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  • Rona

    Hi there, 

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Box User

    Thank you for your response. Could you please clarify how the Box Product Support team member will reach out to me regarding this issue? Will they be replying to this post, or should I expect an email? Thanks again for your help.

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