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Free space not showing up despite deleting and emptying Trash

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Leapfrog

Hi. Can you please reset the space in my box account. It is still showing fully utilized space, whereas I have deleted at least 1-2 Gb and emptied Trash folder also. Urgent attention please. My files are not updating.

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  • Leapfrog

    Still waiting for resolution:

    Quote-

    Hi. Can you please reset the space in my box account. It is still showing fully utilized space, whereas I have deleted at least 1-2 Gb and emptied Trash folder also. Urgent attention please. My files are not updating.

    -unquote

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  • Rona

    Hi there,

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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  • Leapfrog

    Dear Rona,

    I freed up space more than a week ago, but my quota still shows used up. Your comment above says it should be freed up in maximum 24 hours. That is why I am repeatedly requesting you to resolve this. I am unable to sync files and not able to use Box.  

    Please resolve urgently. Waiting for your action today.

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