Cancel my trial account

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Yusra Maru’e

• 2025年04月15日 21:57

I would like to cancel my trial and not continue with box. There seems not to be a way to do this - is that legal? Anyway, I have kept a screenshot of this message in case you don’t complete my request in a timely manner. Many thanks

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  Rona

  • 2025年04月16日 20:14

  Hi Yusra, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  Hope it helps! 

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