Unable to login.

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赤尾　千明

• 2025年04月16日 04:29

Is it set for users who cannot sign in to their accounts?

I accidentally deleted the following account.
<personal information-redacted>

I know that you can log in after 120 days have passed since deletion.
However, after 120 days had passed, when I logged in, a message appeared saying that the password was incorrect.
Even if I send a password reset email, the email does not arrive in the box.
The email address of the box is not blocked.

What should I do to log in?

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  Rona

  • 2025年04月18日 20:14

  Hi there, 

  Welcome to Box Community and glad to assist!

  Using the impacted email, please open a support ticket to address the user's log in issue. 

  The link we've provided will let you open a ticket without the need to log in. 

  Thanks for posting! 

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  赤尾　千明

  • 2025年04月22日 00:43

  Thank you for your reply, Rona.
  
  I cannot log in with the affected email address, but how should I open a support ticket?
  
  I don't know how to do it, so please teach me.

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