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  • Rona

    Hi Rosie, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For more information, you can visit this article. 
     
    Thanks for posting!
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  • Rosie Hancock

    The problem is that I deleted lots of files days ago, taking my total storage according to Windows down to under 30Gb, as I mentioned before. 3 days later, Box still thought I had used 45Gb of storage. So today I have deleted most of the contents of my Box folder. There's less than 2Gb of files left in it, according to Windows. Right now, Box still thinks I'm using 35.9Gb. I don't know what else to do to prompt Box to recalculate the storage! But I see in this community that there's a script administrators can run that corrects the storage count in Box. That's what I was hoping someone could do for me. How do I make this happen?

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  • Rosie Hancock

    Never mind. I moved everything out of Box and then it finally recalculated the storage used. I then moved everything back in, and it recalculated the storage used correctly. So it's now sorted out. But I shouldn't have to do this. There should be some way of me getting Box to recalculate the storage used correctly without me removing everything and then putting it back in. 

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