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Thomas Maugham

• 2021年12月14日 17:01

When trying to 'Open With' a docx document the Microsoft Word selection is grayed out. I am using Windows 7 (fully activated) and MS Office 2010 on a laptop. I have the same installation on two other laptops and they work fine. What's the issue?

Thanks for your help!!!

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  France

  • 2021年12月14日 20:26

  Hi Thomas, 

  Welcome to the Box Community!

  May I know what version of Windows 7 are you using? Is it Professional or Enterprise?

  Can you make sure that your computer meets the requirements in this article to be able to install Box tools?

  I'll wait for your response!

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  Thomas Maugham

  • 2021年12月14日 22:16

  Thanks for the prompt response. I have windows 7 pro, net 4.5.2 is installed, and I have downloaded and installed the current version of box tools from your site.

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  France

  • 2021年12月14日 22:24

  Hi Thomas, 

  Thanks for responding back!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

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