storage issue

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Box User

• 2022年01月12日 22:11

I have problems with the storage space in my box sync folders.

Every time i try to upload new files, BOX says that i don't have enough space to store them. it also keeps freezing up, and i am not able to add to box.

I have deleted many files, but the problem still exists.

Can you help me to fix this problem?

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• 

  France

  • 2022年01月12日 22:31
  • 編集済み

  Hi there, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter:

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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