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Koichi Ito

• 2022年02月06日 00:56

I have same problem as the official comment below

 

I want to contact Box Support to help you me my storage count.

 

But it seems my only way to contact Box Support is this Support Forum

 

Am I correct?

 

 

 

France

• 1 year ago
 
• Edited

 

Welcome to the Box Community!

Have you checked out this related article here, this may be related to the issue you encounter? 

• Storage Usage Or File Count In My Account Is Incorrect

The next step will require you to contact Box Support to help you reset your storage count.

I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience! 

Best,

1

• 正式なコメント

  

  France

  • 2022年02月07日 22:47

  Hi Koichi, 

  Welcome to the Box Community!

  I went ahead and ran a script that will recount how much storage is being used in your account.

  You should see the correct storage size available in your account. Please let me know if need additional help.

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• 

  Arya Valanejad

  • 2022年04月27日 17:39

  Hello,

   

  May I also have the script run for my account as well.

   

  Thanks!

  0

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• 

  France

  • 2022年04月27日 22:32

  Hi Arya, 

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

  0

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• 

  mjdub3

  • 2022年05月01日 16:25

  Hello, Please run a script to reset my storage count. It says I have used 20GB, but by my calculations it's about 4GBs.  thank you!!!

  0

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• 

  Box User

  • 2022年05月02日 15:57

  Hello, Cannot contact support directly, only through this forum. My storage count is incorrect. Please can you run the script to reset the storage count. Thanks

  0

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• 

  France

  • 2022年05月02日 20:54

  Hey, Guys!

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct file count and storage size in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

  0

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• 

  Bob the Builder

  • 2022年05月06日 22:03

  Hi! Would you please run the recount script for my account as well? The meter says I'm using 10 GB, but I'm really only using about 2 GB of storage currently based on the folder details. Thanks!

  0

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• 

  summer

  • 2022年05月11日 16:40

  Hi, I find myself in the same situation. Please run the script for my account as well.

  0

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  summer

  • 2022年05月11日 23:14

  Hi France, please please run that script for my account as well

  0

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• 

  Nhu Dang

  • 2022年07月30日 11:14

  Hello, May I also have the script run for my account as well.

  Thanks!

  0

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• 

  Chris Boehmke

  • 2022年08月01日 12:56
  • 編集済み

  Where can I put in a ticket? It just wants me to keep using this but I took all files off my box and put on my computer to organize and it shows I=ver 6g of data for no files

  0

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