Incorrect used storage.

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  • AJ
    Hi there,
     
    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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  • Tofer

    Thanks, I read the article in which they describe the problem, in which it was specified that it was a issue and that you could run a script to fix it.

    Is it possible to disable the version history of the files?

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  • Box User

    For some odd reason my used storage displays 27.5 gigs but at most the storate used must be 7 Gb or so.

    Trash is empty.

    How could i get a fix for this?

    Thanks in advance,

    Gonzalo

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