BoxDrive default folder does not work when multiple users connect remotely

Multiple Box users can remotely access one PC by referring to the following URL
A folder common to all users was created for the purpose of
https://support.box.com/hc/ja/articles/360043697454-Box-Driveフォルダのデフォルトの場所の設定
2. use a registry editor to create a new string value (REG_SZ) named CustomBoxLocation under HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box
Set the CustomBoxLocation value to the path of the folder you created in step 1.
- For example, to display the Box Drive folder under C:\Cloud, set the following
Name Type Value
CustomBoxLocation (REG_SZ) C:\Cloud
Common folders are C:\Cloud

However, the above settings are not reflected by some users.

A user named A who works well is
When I log in from BoxDrive, the files on Box are synchronized under the Cloud folder.
When other users log in to BoxDrive
Box files are synchronized under the personal user directory.
(i.e., the URL is listed as →C:\Users\GWashington\Box (Windows)

How can I get all users to sync to C:\Cloud when they log in?

Thank you very much for your answer to the above.

France

2022年03月23日 19:26
編集済み

Hi Kenji,

Welcome to the Box Community!

It looks like this is the same issue you've reported the other day which I've created a ticket for. From this post, I submitted a ticket on your behalf with Box Product Support so that a representative can help look into this.

It looks like your ticket was updated, kindly check your email inbox for details and updates.

Best,

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