Storage Limit reached, but files do not add up to limit

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javier maria rodriguez

• 2022年05月28日 18:21

I have a problem with the total amount of storage. The sum of the amount of storage occupied by each folder in my home folder according to Box is lower than my limit. However, according to my Account settings the storage used is of 76.4 GB of 50 GB. Files are not being synced, which is a real problem right now! Could you please help me?

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  Aira

  • 2022年05月30日 00:34

  Hi there, 

  Welcome to the Box Community!

  I have cleared your storage and it should be updated on your end now. You may check this article for reference as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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