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  • AJ

    Hi,

    Welcome to the Box Community!
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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  • Box User

    I have the same problem.

    My folder is empty for sure, neither the trash folder. But the storage is showed 44.3GB used. 
    Can you fix the it?

     

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  • Ken W

    Hello, I have the same problem. Can you please reset my Box's count?
    Thanks.

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  • peter huynh

    I have the same problem. 

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  • Hristo Geshanov

    Hello, I have the same problem - I have just erased a lot of files to get some more space. Yet - the count has frozen and I still get the message for being out of space. The same thing happened a few years ago. You fixed it. Please - fix it again. 

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