Unable to edit spreadsheet in Excel

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Bernadette Suresh

• 2022年07月05日 20:00

When I click on the green box to "open this file on your computer or in the service of your choice", I don't have the option to open with excel (as I did yesterday).  I can only open it in google docs.

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  France

  • 2022年07月05日 21:24

  Hi Bernadette, 

  Welcome to the Box Community, I'm happy to help!

  In order to open a spreadsheet, you will need Box Edit/ Box Tools. Can you confirm if you have added Box Edit in the App center (https://cloud.app.box.com/app-center) for your account. If its already been added, try to Remove and then re-add the application, and then try opening the Excel file again.

  If the issue persists, please share a screenshot of the options you see so we can take a look.

  Regards,

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  Bernadette Suresh

  • 2022年07月05日 21:28

  Hi France,

  Thank you so much for your help with this.  I uninstalled the app and re-installed as you recommended, but I still only see google drive as the only option to open the spreadsheet.  It is only happening for one particular spreadsheet, and others I am able to open with excel.  I am attaching a screenshot.  Thank you!

  Bernadette

  

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  France

  • 2022年07月05日 21:53

  Hi Bernadette, 

  To make sure that every angle is checked, can you you to do the following and then try opening this excel file again? 

  • Try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
  • Try logging in to your Box Account using different browsers (or incognito) and see if it makes any difference.
  • Try logging in to Box.com with add-ons or extensions disabled on your browser/s.

  Let me know how it goes and if the issue persists, can you let me know what is the extension of the affected file?

  Regards,

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  Bernadette Suresh

  • 2022年07月05日 23:20

  Hi France,

  I will try this and update you, but I am not the only user of this file with this issue, FYI.

  Bernadette

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  Bernadette Suresh

  • 2022年07月05日 23:36

  Hi France,

  OK - I tried your suggestions and was still unable to open the spreadsheet with excel.  The extension of the file is "StemExpress_Normal Healthy" and the particular file name we can't open with excel is "StemExpress_Normal Healthy Cohort.xlsx"  

  Thank you!

  Bernadette

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  Bernadette Suresh

  • 2022年07月06日 17:26

  I am able to open this doc in excel today - thanks so much for your help!

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  France

  • 2022年07月06日 18:22

  Hi Bernadette, 

  I'm glad to hear that you can again edit the excel file in your desktop.

  Thanks again for reaching out and feel free to reach out again, if you have questions!

  Regards, 

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