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5,3 GB used in my 10GB account while indeed is empty

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Rubén Alonso

Hello, i've deleted all my files (also inside trash) but my account still have 5,3GB used

why is that?

i need to have it completely empty so i can arrange again my files (are in a local folder while this is solved)

please help

 

best

Rubén Alonso

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  • Rubén Alonso

    Hello, can someone tell why I can't fully empty my account?

    there are always 4.5 GB somewhere even on the website there are no files

    best

    Rubén

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  • AJ

    Hi Rubén,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count which is 0B.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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