Incorrect Storage Usage
Hello
We are having problems with the Incorrect Storage Usage problem on this box account:
Account ID
16674665918
Could you please run the script to fix it?
Note: i had this problem now in several accounts, would´t it be easy for you and for us, if there where a buton in the online admin console to run the script and fix the storage report issue?
Best Regards
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Hi there,
Welcome to the Box Community! I'm happy to help.
Concerning your file clean-up question, this is generated by the system to fix the file size count but since there is movement or traffic in uploading and deleting files, this may take sometime to correct. The best thing to go about this is to contact us back and have this manually corrected.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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