Rona

1. コミュニティ
2. Support Forum
3. Opening PDFs

Hi Tara,  Welcome to Box Community and glad to help!  Is there an error message each time you open a PDF file? If so, please grab a screenshot and attach it here. Also, would you be able open a PDF...

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• Rona
• 2023年08月31日 19:19
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Emails are not coming through

Hi there,  Welcome to Box Community and glad to help! Looks like you've already worked with the member of our Product Support team. For additional questions and clarifications, feel free use our Co...

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• Rona
• 2023年08月31日 15:36
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cancel

Hi Katrina,  Welcome to Box Community and glad to help! For the self-serve option, you may cancel your Box subscription using the steps here. Meanwhile, if you need help from our team please email ...

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• Rona
• 2023年08月31日 15:13
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I Need A Representative from BOX please

Hi Jennifer,  Welcome to Box Community and glad to help! As for your critical files that disappeared, you may check the following:  Identify the ownership of these files. Are these your owned file...

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• Rona
• 2023年08月31日 15:09
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Custom Subdomain effects on authentication

Hi there,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• 2023年08月31日 15:02
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Tools installed but fail to operate in Safari

Hi Martin,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• 2023年08月31日 15:00
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Tools Issues

Hi Jake,  Welcome to Box Community and glad to help!  It appears that you're already working with a specialist to address your issue with Box Tools. Please keep an eye out and we'll stay in touch. ...

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• Rona
• 2023年08月31日 14:58
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Computer won't recognize boxtool installation

Hi Bill,  Welcome to Box Community and glad to help!  It appears that you're already working with a specialist to address your issue with Box Tools. Please keep an eye out and we'll stay in touch. ...

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• Rona
• 2023年08月31日 14:56
• 0 件の投票

1. コミュニティ
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• 2023年08月31日 14:53
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Need help to reactivate account for an collaborator

Hi Wei,  Welcome to Box Community and glad to help!  You may have the affected user to contact his Primary Admin instead. At this rate, It's his Admin who could  reactivate his Box account.  Thanks...

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• Rona
• 2023年08月31日 14:51
• 0 件の投票