Ann

1. コミュニティ
2. Support Forum
3. Microsoft Word file opened from box doesnt have autosave on

Hi Alberto, Welcome to Box Community. We have a feature called "Box for Microsoft Office co-authoring" - this enables autosaving edits and real-time collaboration for Office files stored in Box. Yo...

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• Ann
• 2025年02月13日 22:49
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Access external box - Update password

Hi David,  Welcome to Box Community! To set proper expectations, it is necessary to wait 120 days for your email to be released by the system before you can create a new account. It may be helpful ...

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• Ann
• 2025年02月13日 22:31
• -1件の投票

1. コミュニティ
2. Support Forum
3. Cannot edit and autosave shared Box files with MS Word on desktop

Hi Frederick, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2025年02月13日 22:15
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Webhook verification

Hi Scott, Welcome to the Box Community! A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new developer community website...

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• Ann
• 2025年02月13日 22:12
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise.

Hi Bradley,  Welcome to Box Community! Kindly disregard the message "Email already used in a Box account but not associated with an enterprise". You just need to click the save option twice. (After...

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• Ann
• 2025年02月13日 22:02
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage says full, but it isn't

Hi Lindsay, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2025年02月13日 21:30
• 0 件の投票

1. コミュニティ
2. Support Forum
3. How can I contact support when I'm on a free account?

Hi Jo,  Welcome to Box Community! When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These opt...

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• Ann
• 2025年02月13日 21:28
• 0 件の投票

1. コミュニティ
2. Support Forum
3. unable to login with normal browser

Hi Daisuke, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history 3. Temporary disable plug-ins or extension...

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• Ann
• 2025年02月13日 21:18
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Can't set password + Not getting reset email

Hi Raphael, Welcome to Box Community. I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's ema...

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• Ann
• 2025年02月13日 21:12
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Android app is showing gigabytes of data on my phone & tablet

Hi R Joyner, Welcome to Box Community. Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved aft...

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• Ann
• 2025年02月13日 21:06
• -1件の投票