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Application Administrators

Admin , Box Mobile , Established , P6

Setting up Box for EMM

Work with Box Product Support to set up Box for EMM for your enterprise. For configuration of your EMM policies, contact your EMM provider.

Make sure you comply with the following requirements:

  • Box for EMM only works if your users got the app from your company’s EMM provider,
  • users must already have an EMM provider account,
  • users cannot download the EMM directly from a public app store. The app must be provisioned by the administrator,
  • users cannot back up the app from one device and restore it on another device.

Apple’s Files app introduced in iOS 11 makes it possible to move or copy files from Box for EMM folders to other folders outside of Box’s environment. This means it’s possible to use your iOS device to make files accessible to people who should not have access to them, or to the general public. This behavior occurs only in versions older than iOS 12.1. For more information on supported versions, see Understand the Box Policy For Browser And OS Support.

Note:
To avoid these issues, update to version 12.1 or higher.

This behavior impacts only content stored on Box for enterprises that use Box for EMM in an MDM environment. If your enterprise does not use an MDM solution and Box for EMM on iOS, your data is not affected.

Important:
Since latest version of the apps won't install on iOS 11, this is not a concern for most admins.

If your users need to use and older version of iOS, you prevent the behavior in the affected iOS versions. Navigate to Admin Console > Enterprise Settings > Mobile and turn on Disable iOS Files functionality on devices running iOS 12.0 or older (iOS EMM only). To learn more, see Using the iOS EMM Unprotected & Protected Checkbox.

Login error messages and causes

If your users are having trouble logging in, see the table below for possible causes:

Error Message Possible Causes
Could not complete login because the app is not authorized. Please contact your administrator for more information.
  • The user installed Box for EMM from the public app store, instead of receiving it from their EMM provider.
  • The user backed up the app on one device and restored it on another device.
  • The device is out of compliance with its EMM provider.
Could not complete login because the user is not authorized. Please contact your administrator for more information.
  • The user is not part of the enterprise that provisioned the app.
  • Incorrect managed app configs have been loaded onto the device.
No message (returns user to the login screen)
  • Box for EMM was configured incorrectly during initial setup.
  • The device is not connected to the internet.

Moving enterprise from Box app to Box for EMM app

During the move, you can allow test users to use both the Box for EMM and standard Box apps. However, after completing the move, you must disable the Box for iPhone and iPad, or Box for Android apps, so users cannot log into their enterprise accounts through these apps.

To disable these apps for your enterprise, go to the Admin Console, navigate to Enterprise Settings > Apps. In the Official Box Applications section, select the apps you wish to disable.

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