Troubleshooting "Intune Mobile Application Management is required by your Box Administrator."

Overview of Problem

You may encounter the message “Intune Mobile Application Management is required by your Box Administrator” when logging into the Box mobile app. This issue arises when the Box mobile app does not meet the Intune MAM protection requirements set by the administrator. You will be unable to log in if the app is not protected by Intune MAM policies.

Process for Resolution

1. Verify Intune MAM Setup:
   • Ensure Intune MAM is correctly set up and applied to the Box mobile app.
   • Check both app configuration policy and app protection policy are configured as per the setup guide.
   • Confirm the policies are assigned to the user.
2. Check Configuration:
   • Ensure there are no typos or missing key value pairs in the app configuration policy. Refer to the configuration guide.
   • Verify that the login address of the Microsoft account matches the primary login address of the Box account. This is crucial if userprincipalname is not configured. Refer to the deployment process.
3. Review Policy Status:
   • Check the policy status on the Microsoft Intune admin center. Follow the steps in the Microsoft troubleshooting guide.
4. Submit a Support Ticket:
   • If the issue persists, submit a ticket to Box Support with the following information:
     • Login address of the affected user
     • Timeframe of failed login
     • Video recording of the login attempt (Steps for iOS: Apple Support)
     • Screenshot of Intune app configuration policy (if using Box for EMM)
     • Screenshot showing the policy status on Microsoft Intune admin center
     • Scope of impact (whether the issue affects a specific user/device or all users/devices)

Outcome

• You should be able to log in to the Box mobile app without encountering the “Intune Mobile Application Management is required” message.
• The app will be protected by Intune MAM policies as required by the administrator.