Troubleshooting Box for Android "Unable to Download - Feature Disabled"

Overview of Problem

When attempting to download a file on Box for Android, you receive the message: “Feature disabled. Your administrator requires your device to be encrypted and have a pass code for this feature to be available.” The download does not complete. This issue occurs due to your Box Administrator enabling the setting "Save to device only if encrypted (Android only)" in the Admin Console.

Process for Resolution

1. Swipe down to access your device notifications.
2. Access your device settings by tapping on the gear in the top right corner.
3. Click on “Lock screen and security.”
4. Click on “Screen lock type.”
5. Enter your current pin, swipe, password, etc.
6. Choose a pin or password and enter it.
7. Confirm the pin/password by entering it again.
8. Choose “Secure startup.”
9. Select “Require PIN when device turns on” and click OK.
10. Enter your chosen pin/password.
11. Attempt to download the file again.

Outcome

After setting up a pin or password and enabling secure startup, you should be able to download files on Box for Android without encountering the “Feature disabled” message.

Alternatives

• If you continue to experience issues, contact your Box Administrator to verify the settings.
• If you continue to experience any of the symptoms listed above, reproduce the error, collect and submit Box Mobile Logs, and open a support ticket at https://support.box.com for further assistance.