Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status
Print

Installing and Updating Box Drive

drive , has_image , Box Drive , End User , Overview , install , Article , Product Utilization , Established , P1

Note
Box does not support having both Box Sync and Box Drive installed on your machine, and there are known issues with this configuration. Box Drive v2.4 includes a Sync uninstaller; for this version (and later versions) you can just install Box Drive and follow any prompts. There is no need first to uninstall Sync separately. More details on uninstalling Box Sync.

 

Mac

Prerequisites:

  • Supported OS version
  • HFS or HFS+ formatted hard drive
    • APFS formatted hard drives are supported with Box Drive v1.2.93+
  • Box Sync is not installed

Recommended minimum system specifications:

  • 1.6GHz dual core processor
  • 4GB of RAM
Note
If your machine does not meet the recommended system specifications, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

 

To install Box Drive on macOS:

  1. Download the Box Drive installer.
  2. Navigate to the location where you saved the file, then, double-click it. The installer starts.
  3. When prompted, select Install for all users of this computer and click Continue.
  4. DO NOT change the install location. Click Install.
    b7hnqg8zbvz95qen84bst1vzcgf9scyz
  5. The system displays a notification when the installation completes. Click Close.
  6. Box Drive launches. (If you are using macOS 10.13 or later, continue below for additional steps.)

You must log in to Box Drive the first time you open it. (You may be redirected to your company's login page.)


After you log in, Box Drive displays a brief walkthrough of its features. When this is complete, your Box content is available at ~/Box


Additional Steps for Box Drive in kernel-based mode

Refer to Modes of operation in Mac to determine whether Box Drive is operating in kernel-based or FPE mode.

If you enabled Mobile Device Management on macOS 10.13.4+, please be sure to allowlist Box's team ID:

  • Team ID: M683GB7CPW
  • Bundle ID: com.box.filesystems.osxfuse

Due to security requirements introduced in macOS 10.13, you must follow a few additional steps:

After Box Drive is installed, but before the login window displays, the system prompts you to enable the Box system extension:

Screen Shot 2017-09-26 at 9.35.51 AM.png

Follow the steps, and then click Open System Preferences.

Near the bottom of the Security & Privacy window, click Allow.

Screen Shot 2017-09-27 at 1.45.53 PM.png

Return to the previous prompt and click Retry Loading Box.

 

Note
You cannot click Allow while remotely accessing the machine, or while using some non-traditional mice.

 

Windows

Prerequisites:

Recommended minimum system specifications:

  • 1.6GHz dual core processor
  • 4GB of RAM
Note
If your machine does not meet the recommended system specifications listed above, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

 

To install Box Drive on Windows:

  1. Download the Box Drive installer.
  2. Navigate to the location where you downloaded the file, and double-click it to run the installer.
  3. Follow the instructions to complete the installation. If Box Drive does not launch automatically when the installation completes, you may need to go to the Start menu and launch the application manually.
  4. You must log in to Box Drive the first time you open it. You may be redirected to your company's login page.
  5. After you log in, Box Drive displays a brief walkthrough of its features. When this completes, your Box content is available at C:\Users\USERNAME\Box.

 

Signing In

 

Mac

After installation, Box Drive prompts you to sign in. You may be redirected to your company's login page.

After you log in, Box Drive displays a new Finder window. Box should display in the Finder sidebar, under both Favorites and Devices.

 

Windows

Box Drive runs automatically after it is installed. You can also open it from the Start menu.

 

To start using Box Drive, simply sign in to Box at the prompt. You may be redirected to your company's login page. After you launch Box Drive for the first time, you can access Box from either the File Explorer or the Windows system tray.

 

Logging out / switching accounts

To log out from Drive, click the Box Drive icon in your system tray (Windows) or menu bar (macOS). With the search window open, click the gear icon and then click Logout.

 

Note
Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This clears up hard disk space on your device. This also returns to an online-only state all of the content you have marked for offline availability, and you must repeat the process of marking folders for offline availability.

 

Updating Box Drive

It is important always to update as soon as possible to ensure you are taking advantage of the latest features — such as marking content for offline use — and also that you are on the most stable version.

 

Updating on Mac

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

update drive - 1.png

 

  1. To install the update, in the system notification, click Update Now. If you have closed the notification or missed it, you can navigate to the search menu by clicking the Box icon in your menu bar or by using the keyboard shortcut Ctrl + Option + Cmd + Space.
  2. From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. This auto-update feature became available as of v2.2.

 

Updating on Windows

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

 

update drive 2.png

  1. To install the update, in your system tray, click the Box icon to display the search menu, or use the keyboard shortcut Ctrl + Alt + Shift + B.
  2. From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. This auto-update feature becomes available with the release of Box Drive v2.4 is released.

 

Critical Updates

In some cases, updates are marked as critical if they contain key new features or important stability and bug fixes. Box Drive reminds you every day to update any new critical version to ensure you get the best experience.

UpdateMethods-CallOuts-Windows (1).png

 

 

Related articles