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Megan

• October 24, 2022 07:48

I alredy have the payment method updated, and its a credit card, so it should be accepted. My problem is that its not being triggered to PAY NOW

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  AJ

  • October 24, 2022 15:28

  Hi Megan,

  Welcome to the Box Community! I'm happy to help.

  This would be best addressed by our Billing Team at billing@box.com or call 0808 189 0504.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  Best,

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