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Box Sync - files could not be synced, how do I find those files?

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  • France

    Hi Graeme, 

    Welcome to the Box Community, I'm happy to help!

    Please check if there are any errors syncing on your local machine.Here is how you can check:

    You should see 'files synced' at the top if all of the content marked for sync on is successfully synced.

    If you see 'error syncing # files' please click on that and it will generate a pop up listing the ignored files and the specific error message. This article also walks through each error message and potential troubleshooting steps.

    You can hover your cursor on the items that shows in the problem notification pop up window and that should allow you to see the path where the problem file is located.

    Hope that helps!

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  • Graeme Huttley

    Thank you! How did I miss that in the system tray icon 🤦‍♂️

    All sorted now 👍🏻

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