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Notifications don't work (Jan 2023)

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A
  • Edited

Hi,

I've enabled notifications on the account level, for all events. Also tried overriding the notification settings on the folder.

I assume/expect viewing a folder or playing a media file inside it, by someone on a  web browser who's not logged in, should trigger a "previews" notification. Yet nothing gets emailed (not in spam either).

Multiple older posts mention notification problems, so maybe it's the same.

There's a support article, from a year ago but updated last month, saying notifications may not working due to an "issue in the legacy Box notification service": https://support.box.com/hc/en-us/articles/4417769636371-Notifications-Not-Sent-Or-Multiple-Sent

I don't know if the article is specific to Enterprise accounts, and the distinction it makes between the "legacy" and "new" notification service is unclear. At any rate, I'm only on a basic free account. 

Alternatively, is there a way to see notification not by email but on the site, from the bell icon? (Currently it just says "No Notifications").

Thanks

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2 comments

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    If you have configured your email notifications settings to your personal preferences but are still not receiving the notifications as expected, follow the steps below. For example, if you are not notified when your colleague uploads a new file to your shared folder but have the setting turned on.

     

    Troubleshooting Steps:

    • Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
    • Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.
      • box.com
      • notify.box.com
      • reply.box.com
      • track.box.com
    • Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.
    • Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es).

     

    Note: Box "batches" email notifications before sending them out. This means an email may not be sent immediately after an action occurs. This does not apply to Password Reset emails or Email Confirmation links.

    Thanks!

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  • A

    Thanks.

    There's no problem with the email settings on Box. It's not spam. By the way, I do get notifications on forum posts.
    The email is on one of the major email providers, and I'm also checking through their web interface.

    Is the Box support article I linked still relevant? It says Box has emailing problems that may be resolved in the future.

    Is there a way to get notifications directly on the Box site while logged-in (the bell icon)?

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