Box freezing when uploading

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ezra kim

• February 08, 2023 17:55

Submitted a ticket, but haven't gotten any further responses: Box freezing when uploading – Box Support

This is happening to my iPhone and iPad as well as multiple co-workers.

Whenever we upload pictures to box it'll work for a bit and then freeze and the only way to get it to work again is to reset network settings. It only works for a little bit before freezing again. Obviously resetting the network settings every upload isn't ideal.

I've been seeing multiple upload issues on Box's status page that state that they have been resolved, but it doesn't seem like the issue is resolved: Box Status

Things we've tried:

1. Re-installing the app

2. Restarting the app

3. Different WIFIs and cellular data

iOS Version: 16.3

No error message

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  Aira

  • February 09, 2023 04:09

  Hello there, 

  According to the article, the issue has been resolved. Are still experiencing the issue? 

  Thanks!

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  ezra kim

  • February 10, 2023 15:31

  This is still an issue

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  ezra kim

  • February 10, 2023 15:34

  

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  ezra kim

  • February 10, 2023 15:40

  This is an issue we're seeing with multiple people with multiple folders

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  ezra kim

  • February 13, 2023 21:34

  Hello Aira,

  Could we get assistance with this issue?

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  Aira

  • February 20, 2023 00:58

  Hi there, 

  Thanks for getting back!

  May I please know what iOS version do you have? Also, could you please confirm if this happens with other devices? 

  Looking forward in assisting you.

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