Please run script to fix storage measurement

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Evan Peck

• February 21, 2023 15:43

Dear Box Support,

Hello.  Can you please run the script on my account that gets an updated measurement of the storage being used?  It's counting previously-deleted files (that have been deleted from the trash also) against my limit.  Thank you!

Evan Peck

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  R Thomas

  • February 21, 2023 17:51

  Please do so for me too.

  The article here: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect informs users they should contact Box Support, bu there appears to be no means of doing so. All links for submitting a ticket are apparently broken. This doesn't give confidence in the product!

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  Aira

  • February 22, 2023 01:07

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your accounts and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

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