update my credit card informations + 156,86 € bill while on 9,99 per month

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February 22, 2023 07:34

I can't update my credit card informations, therefore box threaten me of deleting my files. This is unacceptable. Also, I received a bill of 156,86 € that i don't understand because my monthly payment is supposed to be 9,99.

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1 comment

AJ

February 22, 2023 13:10
Hi Pierre,

Welcome to the Box Community! I'm happy to help.

Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

Best,
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