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9 comments

Date Votes
  • Official comment
    France

    Hi KingHsu, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Box User

    I also have this problem.

    I've deleted all my folders and files in Box drive but the "Storage Used" still show me 33.6GB of 50.0GB.

    How strange is that...

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  • Katsuya Oi

    I have the same issues. Whatever I deleted, the usage shows 11GB over 10GB cap. Will you please address this?

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  • Toru Hisai

    Hi France ,

    I have the same problem. Could you please run the script for me?

    Thanks,
    Toru

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  • Wilson Ko

    how did you all sort this out? i have same issue

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  • France

    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Toru Hisai

    Thanks!

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  • summer

    Hello, I'm having the same issue as well! Have done major cleanup of my account, barely have any files uploaded but my storage is still "full"

    PLEASE RUN THE SCRIPT FOR MY ACCOUNT AS WELL!

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  • summer

    Hi France please help me out as well! 

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