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Insufficient Space storage but it is not true

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Yukie Nakamitsu

Hi,

I have problems with the storage space in my box sync folders.

Every time i try to upload new files, BOX says that i don't have enough space to store them.

I have deleted many files in the past few days and cleared the trash, but the problem still exists. I am pretty sure that my files took 4GB and not 10 GB.

Can you help me to fix this problem?

Can you explain me what i need to do?

 

Thanks

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2 comments

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  • Official comment
    France
    • Edited

    Hi Yukie, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Senajr 
    I think I'm having the same issue. Can you fix this? I'll be very grateful.
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