Empty Storage Space Problem

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Mon Leung

• April 06, 2021 04:51

I deleted all files and empty trash, but there was still used storage space can't be clear. Can you help me? Thanks a lot.

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• Official comment

  

  France

  • April 06, 2021 18:43

  Hi Mon, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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  Mon Leung

  • November 18, 2021 07:54

  Hi Andrii Pryhar,

  I contact Box Support Help to solve the storage problem.
  Hope my experience can help you.
  
  Mon

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  Mon Leung

  • April 12, 2021 15:55

  Thanks so much for Box Support help, the storage problem is solved.

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  Andrii Pryhar

  • November 09, 2021 10:16
  • Edited

  Hi!

  I've got same issue as Mon Leung. I need completely empty my storage. Thank you

   

  

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  Andrii Pryhar

  • November 18, 2021 12:22

  Thank you Mon Leung

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