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  • France

    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count. 

    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

    Thanks for your patience!

    Best,

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