Change email address of external user to new email. Keep all info and folders.

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Patrick Beahn

• May 13, 2021 16:47

I would like to know if I can keep the contact info but update the external contacts email address. 

The User retired from the external company but is still working with us. Can I change JDoe@1234.com to JohnD@personalemail.com without losing all the accessible folders-having to re-invite all over again?

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  France

  • May 13, 2021 18:24

  Hi Patrick, 

  Welcome to the Box Community!

  Please be advise that only the user of that account and his Box Admin would have the ability to update the email address linked to that external user's account.

  The user would have to link a secondary email and make that email his "Primary email" to change this. You can advise the user to follow the steps in this article to update his email address: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

  Thanks for your participation in the Community!

  Best,

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  Patrick Beahn

  • May 17, 2021 12:53

  Greetings France, 

  I thank you for replying, I will have the external user attempt the swap and then get back to you. 

  Cheers,

  Patrick

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  Patrick Beahn

  • May 17, 2021 17:00

  Greetings France,

  The external user was able to make the adjustments. 

  Thank you!

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