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Request to run a script that recount all of the files in my account

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Request to run a script that recount all of the files in my account

I REQUEST you to RUN A SCRIPT that RECOUNT all of the files in my account
, because of seeming that Storage Usage is INCORRECT.

System says 'Storage Used 8.3 GB of 10.0 GB'.
But , Storage Used is less than 1.0 GB in my survey.

Deleteing the file on Box.com DOES NOT APPLY to Storage Usage , I guess.

I checked the following article - 'Storage Usage Or File Count In My Account Is Incorrect' .

Please check my Storage Usage and detail.

Thank you.

 

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  • France

    Hi there, 

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details and updates.

    Thanks for your patience! 

    Best,

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