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  • France

    Hi Jennifer, 

    Welcome to the Box Community!

    There can be two possible scenarios here:

    (1) This coworker may have created his own Box account outside of your organization, for example, he may have signed up to Box as a personal user or has his own subscription; OR, 

    (2) He is already part of another Box instance different from yours.

    If this is a "Personal User", and you have Admin privileges to Add managed users in your account, you can follow this article to invite the user in your account:

    If the user accepts the invitation to join your Box instance, he will be rolled into your account.

    Hope that helps!


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