Welcome to the new Box Support website. Check out all the details here on what’s changed.

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3 comments

  • France

    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Keith Cartwright

    How do I empty the trash on my phone

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  • France

    Hi Keith, 

    At present, Box Trash is only accessible via Box Webapp (Box.com) and not on Box mobile applications.

    If you need to empty your Trash, please login to your your account in Box.com using a web browser on a computer or laptop.

    For more details on managing your Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

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