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Changing SSO Provider

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Micheal Grant

Hello,

We are changing Our SSO provider however we cannot see the option listed in the directions to update the metadata. The directions say we may need to contact Box Support for this.

 

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  • France
    • Edited

    Hi Michael, 

    Welcome to the Box Community!

    Admins are not able to change IdP’s through self-service, at this time and they only modify the cert for an existing connection.

    Changing SSO provider will require a new manual setup.

    Can you please share the metadata file for the new Identity Provider with the Product Support team by submitting an SSO Setup Request.

    A member of our team will assist you on the process upon submission.

    Best,

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